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PAYMENT AND SHIPPINGPayments using a debit/credit card or PayPal are currently accepted. Domestic shipping (US) is $3.50, and International shipping is $10. USPS Ground Advantage is the shipping method I use, with the exception of some international orders that use FedEx. Orders are expected to ship within 7-10 business days, and most shipments are insured - meaning if they get lost in the mail, you'll receive a replacement pair and I won't lose any money :)
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RETURNS & REFUNDSReturns are accepted for 30 days after the item is delivered, and you will be provided with a return shipping label at no cost. Returns will be granted so long as there is no significant amount of damage to the items (excluding manufacturing quality issues.) If there is an issue with the manufacturing quality of your item(s), I will issue a refund or send a free replacement pair! To request a return or refund, please email me at emma@cypresia.com or submit a form under the "Contact" tab. Please include a photo of your item(s) and the name used for the order, or your order number. I strive to provide the best customer service experience for all who support me :)
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WHAT IS THE JEWELRY MADE OF?The charms are made of acrylic, and the earring hooks are nickel-free silver plated steel. The lever-back hoops are stainless steel, and can be used to attach the earrings to hollow plugs for those with stretched ears! I also offer clip-on options for most earring designs.
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ARE THE EARRINGS HEAVY?They are very lightweight even though they're pretty big!
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WHERE ARE YOU LOCATED?St. Petersburg, Florida!
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CAN I GET A CUSTOM PAIR?I would love to design you a special pair! My availability will depend on the number of orders I must fulfill and the time constraint of your request. Please submit a request by emailing emma@cypresia.com or sending a form under the "Contact" tab.
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HOW CAN I STAY UPDATED ON SALES AND NEW RELEASES?You can create an account on this website which will allow me to email you when sales and collection drops are happening! You can also follow me on Instagram @cypresia and TikTok @voodoo.noodle.
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